Return Policy

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Once your shoe is ordered you will have 24 hours to cancel and request a Full Refund. After this time no refund can be offered.

 

 

Bespoke Made to order Shoes

* Unfortunatly We cannot give refunds on Bespoke made to order shoes after the order has been processed.

 

 

Pre-Design shoes from the online shop

 

Return within 7days - as long as personalisation was not requested.

A refund or exchange of the shoe value will be given - postage cost will not be refunded.

If any signs of wear are visable on the shoes they will be returned without refund or exchange.

We advise when trying your shoes on for the first time to do this on carpet or clean grit free floors.

 

Footwear Returns:

Please use the form for requested returns.

If we have agreed a return please send the shoes via royal mail recorded delivery and be sure that their value is covered as we will not be liable for any parcels lost in transit.

Please include your email confirmation with the shoes.

The shoes must be unworn and include the all of the original packaging.

 

 

 

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